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Refund Policy

Refunds for Vilo Mail Pro.

This policy explains how Vilo Mail handles refund requests for Pro membership payments made through checkout.

Overview

Vilo Mail Pro payments are generally non-refundable after a billing period begins, except where required by law or where we approve a request under this policy. We review refund requests case by case.

Cancellations

Canceling a Pro subscription stops future renewals. Cancellation does not automatically refund the current billing period. If Pro access remains active until the end of the paid period, the payment for that period is normally not refunded.

When we may refund

We are more likely to approve a refund when the request involves:

  • A duplicate payment or clear billing error.
  • A technical issue that prevents access to paid Pro features and cannot be resolved.
  • An accidental purchase or renewal reported promptly after the charge.
  • A legal requirement that gives you a refund right.

When we normally do not refund

We normally do not refund:

  • Past billing periods that were already used.
  • Partial months or partial years after normal cancellation.
  • Account issues caused by loss of access to your Google account, browser profile, or payment account.
  • Refund requests based only on not using the service after purchase.

Trials and Pro activation codes

If a checkout includes a free trial, cancel before the trial converts to a paid subscription to avoid a charge. Pro activation codes have no cash value, are not redeemable for money, and do not create a refund right.

How to request a refund

Email support@vilomail.com with the membership email, payment provider, approximate charge date, and reason for the request. Do not send full card numbers or sensitive payment credentials.

Processing

Approved refunds are returned through the original payment provider when possible. The provider may control refund timing, payment-method availability, and currency handling. We may ask for additional information before approving or denying a request.

Chargebacks

If you file a chargeback or payment dispute, your payment provider may control the dispute process. We may suspend Pro access while a dispute is pending.